You go to a hospital and believe you are in good hands, but then you find you are waiting on medication or worse you have the wrong ID band and get the wrong medication. Mistakes happen and while I believe healthcare personnel have good intentions, they are not always set up for success in our fragmented healthcare system. You need to be aware of what to look out for so you can get the healthcare you need and avoid patient harm.
To get into this topic today, I am excited to have Mark Graban on the show.
Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, was released in June.
The Kindle version and the print books are also now available via Amazon. Get your copy and order signed copies through mistakesbook.com/shop.
He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.
He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus.
Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”
Today we will discuss:
1) Tell us your story and how it helped you evolve into all that you are doing today with systems and processes and in particular healthcare and patient safety.
2) Patient Safety – risk of harm what consumers need to know.
3) What consumers can do and resources to consider.
Resources:
Mark Graban – Website
The Mistakes That Make Us by Mark Graban
The Leapfrog Group – Giant Leaps for Patient Safety
Louise H Batz – Protect Your Loved Ones Against Medical Errors